Overseer of Electrical Grid Phase I

This customer oversees the electrical grid for a large region of the southern United States. This challenge entails monitoring the status of the grid in real time, adjusting the electrical supply from hundreds of providers to satisfy demand and to route power around points of failure, all while observing demanding federal regulations for maintaining and providing accuracy, reliability, and oversight.

Forum provides and supports the real-time voice infrastructure used to facilitate instant communication between the customer and their hundreds of provider organizations such as electric power generating companies. This demanding, large-scale, mission-critical voice conferencing application has been well served for over 14 years by Forum's Consortium technology, and maintained by Forum's world-class support staff.

Initially deployed over circuit-switched voice T1s, Forum designed and successfully implemented a Phase II which included a migration to secure SIP / VoIP connectivity for the hundreds of existing provider organizations. Today, this migration is complete, and will continue to connect new provider organizations over time.


  • The system needed to connect dozens to hundreds of parties in seconds, in response to electrical grid events.
  • The system needed to be highly redundant, reliable, and scalable, both geographically and topologically, to facilitate the mission-critical nature of the application.
  • The system needed to have a custom, branded user interface, to facilitate the operations staff in establishing and monitoring communications between hundreds of parties.


  • Forum designed and deployed a geographically redundant set of Consortium conference servers in the customer's data centers.
  • Consortium's extensible user interface facilitated the design and implementation of custom extensions for the customer's special user interface requirements.
  • Forum's first delivered solution connected all provider organizations via channelized T1s.

Key Benefits

  • The large-scale, mission-critical nature of the application was well-served by the Consortium's proven and reliable architecture.
  • The geographically redundant deployment provided resilience to outages of networks and other components in the larger network.
  • Demanding federal oversight requirements have been well-served by the Consortium's robust recording, reporting, and archival capabilities.

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